Customer Service Representative (40 Openings) - Remote in Bali, Indonesia

Join Nityo Infotech, a global leader in IT and business process solutions, as a Customer Service Representative! We are expanding our team with 40 new openings for passionate professionals who thrive in dynamic customer-facing roles. This is a remote position based in Bali, Indonesia, offering a competitive salary of IDR 3000000 - 4500000 per bulan.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will use tools like Zendesk and Freshdesk to manage customer interactions, and your daily tasks will include responding to emails and calls, resolving issues, and providing excellent customer support.

Nityo Infotech is committed to fostering a diverse and inclusive workplace, where every employee's unique perspective is valued. With a strong emphasis on continuous learning and development, we offer opportunities for growth and career advancement. If you are a proactive and customer-focused professional, we invite you to be a part of our team and help us deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to emails, calls, and chat requests in a timely and professional manner.
• Use customer service software like Zendesk and Freshdesk to manage and track customer interactions.
• Resolve customer issues and queries to the satisfaction of our clients.
• Maintain accurate records of customer interactions and updates.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to improving our customer service processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience using customer service software like Zendesk, Freshdesk, or similar platforms.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in English, both spoken and written.
• Familiarity with IT and business process solutions is a plus.

🛠️ Keahlian

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